Joonas Luoto
Customer Care Team Lead at Leaddesk
Based in Helsinki, Finland
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Seniority
Manager
Department
Customer/Client Service
Location
Helsinki
Industry
IT Services and IT Consulting
Company size
199
Contact information
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j•••••••@leaddesk.com
Phone
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Background
About Joonas Luoto
I'm passionate about using technical problem-solving skills to help and connect with other people. Technical issues are always a little bit different, they offer learning opportunities and an achievement when you finally solve the puzzle. I am always eager to learn more and research new information when i need to fully grasp a topic. With the technology sector constantly moving, i feel self-learning is essential for staying up-to-date. collaboration is also very important to me, as I feel that it leads to a more positive and productive work environment. Whether it's having a mentor to learn from or simply enjoying the work day with my colleagues, being part of a great team is something i value truly highly. Tags: CX I Customer Experience I Omnichannel I Multichannel I Customer Interaction I Customer Care I Customer Service I Customer Support I Contact Center I CSAT I NPS I Antichurn I Retention I Loyalty I Telecom
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