Joost Dull

Background

About Joost Dull

Profile Experienced Service Director. My broad background in ICT ranges from system design and development to engaging, implementing and delivering complex multinational outsourcing services according to contracted SLA and budget in EMEA, APAC and Americas. I have successfully initiated and implemented ITIL-based services working for a large end-user organization (TU Delft) but also managed P&L’s, carried revenue accountability, designed, written, implemented and managed complex services environments. Accounts include for example H&M and FrieslandCampina: delivering services in dozens of countries with 150+ locations on all continents. I know what controls to adjust and what impact it may have on other parameters. I enjoy working with customers and end-users whether on location or abroad, in the engineering departments and on C-level. For several years I was internationally responsible for delivering outsourcing services from remote locations. My relations (customers, end-users, co-workers and vendors) quickly get to know me as a reliable, driven and successful professional in commercially complex (both technical and organizational), multicultural, dynamic and focused environments. Skills – keywords • Account Management • Datacenter Services • Customer Services • Service Centers • Contract & financial Management • P&L Management • Service Level Management • Software Development • Process implementation/improvement • International Services • Infrastructure technologies • Line Management • Continuous Service Improvement • Quality Management/certification • IMAC/BF & Logistics Management • ServiceNow