Jordan Harrison
Contact Center Operations Manager at Emed Group
Based in Crawley, United Kingdom
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Seniority
Manager
Department
Operations
Location
Crawley
Industry
Public Health
Company size
445
Contact information
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j•••••••@emedgroup.co.uk
Phone
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Background
About Jordan Harrison
I’m the Control Centre Operations Manager at EMED Group, overseeing dispatch, call handling, and planning to deliver efficient, high-performing patient transport services. I specialise in Cleric APTS system use, logistical planning, rota optimisation, and real-time problem solving in fast-paced environments. My role spans stakeholder communication, budget management, third-party rate negotiation, KPI improvement, and project delivery — all while leading and supporting a multi-skilled team. With a background in contact centre leadership and critical operations, I’m focused on building smarter systems, streamlining workflows, and driving consistent service excellence.
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