Jordan McMaster

Background

About Jordan McMaster

I am a Business graduate from MRU working in the Energy and Business Administration sector. My experience in Oil and Gas, Finance, Customer Service and Management, as well as my degree in Business Administration has prepared me to tackle many different roles and challenges head on. As an empathetic leader, my strengths include supporting clientele from the back end, leading a midsized team and an ability to work in an environment that may require reprioritizing when necessary. I thrive in an office environment and enjoy meaningful work that allows me to contribute to the organization and allows me to realize my core purpose and align to my values. I thrive when working either with a team or independently, and when I can influence or develop structure in the business. To nurture my skills as a leader, I work with a coach who helps me to realize my full potential as an employee, leader and individual. I am a solution focused life-long learner who laughs easily and is fiercely loyal to family and friends. Below is a summary of relevant qualifications worth considering: • Led a small team of customer service agents to a satisfaction rate of 95% • Worked in several positions in the Energy industry and gained valuable experience • Recently completed a Bachelors of Business Administration from Mount Royal University • Experienced with Microsoft products (including Excel) • Managed the transition to remote work and continued to lead from home, while maintaining SLAs • Received a promotion to Customer Service Specialist (a leadership role) in less than 2 years