Jorge Hicks

Background

About Jorge Hicks

As a customer service professional with a career spanning nearly two decades, I pride myself on my relentless commitment to enhancing customer experiences. My journey began at AT & T, where I climbed the ranks over a 19-year tenure, evolving from a Senior Customer Service Representative to a Customer Service Manager. This experience provided me with an expansive skill set in sales, CRM, people management, and communication, all while navigating the fast-paced and ever-changing telecommunications landscape. Upon stepping into the freelance world, I utilized my bilingual capabilities (fluent in English and Spanish) to serve a broader clientele, enabling me to foster valuable connections across different cultures and markets. My technical proficiency, coupled with a deep understanding of customer dynamics, has allowed me to serve as a bridge between technology and customer satisfaction. Since 2016, I have been offering strategic consulting services in Customer Success and Service Management. This role allows me to utilize my expertise in shaping customer service policies and strategies, ultimately contributing to improved business performance. Moreover, I am a firm believer in the power of continuous learning. I have been actively engaged in professional development and certification courses to stay ahead of industry trends. My recent focus on AI and Machine Learning exemplifies my commitment to embracing technology's role in shaping future customer experiences. I am now keen to leverage my skills and experience in a dynamic organization where customer service excellence is a priority. Let's connect to discuss how we can jointly elevate customer satisfaction and business success.