Jorge Ocampo

Background

About Jorge Ocampo

Professional with 15 years of experience in service to the customer, with a focus on sales and marketing while always working with productivity objectives and targets aimed at the achievements of the company’s short and long-term goals. I count on leadership characteristics such as delegating, participating, and demonstrating to develop staff and building long term customer relationships. A proven market, systems and insurance product expert offering guided advice into the best possible health, dental, and insurance products.Professional Highlights- Organization Talent Acquisition Officer- Lead Company Trainer- Client Retention Exceeding 85% Year over Year- Experienced in contact center resource forecasting - Increased member engagement and satisfaction through quality measures, soft skills training, and proactive reporting mechanisms leading to healthier member outcomesExtensive experience in telephony system implementation and supporting systems for user interface and up line reporting (Cisco, Avaya, Shortel, Genesis, Nextel, NICE) Proudly served for 10 years in the United States Army as a Squad Leader as a 63W/H Heavy Wheel and Power Plant Repair Technician