Jorge Rivera

Background

About Jorge Rivera

Seasoned professional with many years of experience driving digital transformation through a unique blend of Consultative Presales expertise, Customer Success leadership, and AI Research. Adept at uncovering client needs through deep discovery, aligning complex solutions with strategic business goals, and fostering long-term partnerships. Proven ability to translate technical capabilities into business value, guide enterprise adoption, and deliver measurable outcomes. Passionate about leveraging emerging technologies to solve real-world challenges and empower organizations to thrive in a rapidly evolving digital landscape. Some international achievements and recognitions: 2024: Microsoft Americas Modern Work Pitch-off winner (How companies are embracing along in their AI powered Organization Journey) 2023: Microsoft Customer Success Unit Innovation Award 2019: Prosci Change Management Practicioner 2017-2018: Microsoft Innovator Educator (MIE) Master Trainer 2017: Innovation Certified Trainer (Brasil) 2016 FabLab Digital Fabrication graduate (China)- Research on Makerspaces 2011: Recognition by Oracle : Best regional salesman for MCA (Multi-country Area) – 1H FY2012 2008: Recognition by EMC : Outstanding performance for Technology Consultant position. 2002: Recognition by IBM: Latin America award from systems sales for a technical services support position. Areas of Expertise: Customer Success Technology Presales & Strategy Consultative Selling AI adoption and Change Mgmt