Jorge Sousa
Cs Product Manager, Accountants & Hrm Solutions at Sage
Based in Porto, Portugal
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Seniority
Manager
Department
Information Technology
Location
Porto
Industry
Software Development
Company size
16K
Contact information
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j•••••••@sage.com
Phone
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Background
About Jorge Sousa
As the Customer Service Product Manager for Sage for Accountants, I oversee all aspects related to technical support, ensuring service quality, efficiency, and continuous improvement. I act as the bridge between technical teams, customers, and internal stakeholders, translating market needs into actionable product and support enhancements.I manage support ticket workflows and monitor key performance metrics to identify trends, optimize processes, and improve customer satisfaction. I lead initiatives focused on team development, service scalability, and delivering a consistent and reliable support experience.
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