Josalynn Wireman

Background

About Josalynn Wireman

I am a detail-oriented professional with many years of specialty and emergency veterinary medical experience, 6+ years of experience in practice management and 2+ years of experience in remote managing and call center work. Over the course of my career, I've accumulated a skill set of developing and implementing efficient operational strategies, new hire recruitment and training, and driving outstanding patient care outcomes. Overall, I have consistently demonstrated leadership, organizational and problem-solving abilities in every aspect of my work, and I invite you to review my detailed achievements in the attached resume. Practice Manager / Customer Service Liaison/Notary Public josalynn.wireman@gmail.com Additional Competencies: Proficient with Microsoft Word, Excel and PowerPoint Skilled in website troubleshooting Creative thinking/Adaptability Experience with 3D modeling Software and code writing Excellent communication skills, verbal or written Creating training protocols for new hires Onboarding practices and recruiting Achievements-In order to overcome challenges caused by the pandemic which threatened our ability to serve our customers, I established a protocol ensuring all client interaction was 100% virtual by integrating video conferencing software into our company's website-Established a virtual inventory management system and determined appropriate price scheduling and discount rates to increase profit revenue by 12% in only 6 months time-Became the primary point of contact with resolving customer complaints regarding sales and service. This involved resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills and check to ensure that appropriate changes were made to resolve problems-Developed and provided an easy to use virtual system to confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Please feel free to contact me with inquiries at 813-997-2500 or josalynn.wireman@gmail.com.