Jose A. Rivera
Sr Manager Web & Mobile Operations at Uscellular
Based in Chicago, United States
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Seniority
Manager
Department
Information Technology
Location
Chicago
Industry
Telecommunications
Company size
6.3K
Contact information
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j•••••••@uscellular.com
Phone
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Background
About Jose A. Rivera
As Sr. Manager of Web & Mobile Operations at U.S. Cellular, I oversee the stability, performance, and availability of customer-facing digital platforms, leveraging over seven years of expertise in IT operations and digital transformation. Collaborating with stakeholders, our team delivers operational excellence with 99.98% availability and fewer than six hours of annual downtime, while managing enhancement pipelines supporting 12 production releases annually. Focusing on user engagement and data-driven improvements, our efforts have resulted in a 43% reduction in customer-driven support tickets, a 12% increase in My Account registrations, and a 24% improvement in login success rates. Dedicated to aligning technology with strategic priorities, I empower teams to create seamless digital experiences that prioritize customer satisfaction and business goals.
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