Jose Bayanilla

Background

About Jose Bayanilla

With over six years of experience in the internet service industry, I am a Technical Support Team Lead at Starry, a company that delivers fast and reliable wireless broadband. I have exceptional problem-solving and troubleshooting skills, which I use to ensure customer satisfaction and loyalty. I started as a Field Technician at Starry, where I connected customers to the internet using various methods, educated them on operating their router, and resolved any connection issues. I then became a Senior Expert, where I provided advanced technical support and guidance to customers and colleagues. As a Team Lead, I oversee a team of experts, manage workflows and logistics, and coordinate with other departments to improve service quality and efficiency. I am passionate about technology and innovation, and I enjoy working with a diverse and collaborative team that shares the same mission and vision. I am always eager to learn new skills and technologies, and I strive to deliver the best possible service to our customers.