Jose Neto
International Customer Support Specialist at Modsquad
Based in Braga, Portugal
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Seniority
Staff
Department
Customer/Client Service
Location
Braga
Industry
Technology; Information and Internet
Company size
1.5K
Contact information
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j•••••••@modsquad.com
Phone
5 credits+351 ••• •••• ••••
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Background
About Jose Neto
I’m an Operations and Customer Success leader with over 20 years of experience helping technology-driven organizations deliver reliability, performance, and exceptional customer experiences. At Powerfront, I lead our global Incident, Release, and Support operations. This involves designing resilient processes, guiding cross-functional teams, and turning complex challenges into smooth customer outcomes. My work connects technology, people, and communication to ensure every issue is managed transparently, efficiently, and with empathy. I'm passionate about empowering teams to prevent problems before they escalate and ensuring clients feel supported, informed, and confident in our solutions. Whether managing SaaS operations, driving service excellence, or mentoring teams, I focus on delivering clarity, trust, and measurable results. I thrive at the intersection of technology and customer success, where great service and operational reliability create long-term relationships and business growth.
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