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Jose Valle

Pco IT Helpdesk IT Support Specialist (Tier 1) at Humana

Based in Hialeah, United States

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Seniority

Other

Department

Other

Location

Hialeah

Industry

Insurance

Company size

48K

Contact information

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Email

1 credit

j•••••••@humana.com

Phone

5 credits

+1 ••• •••• ••••

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Background

About Jose Valle

Remote-first IT Support Specialist with 15+ years of experience delivering Tier 1 & 2 support across enterprise systems. Proven track record resolving hardware, software and network issues remotely using tools like ServiceNow, Active Directory, and Azure AD. Known for high first-contact resolution rates, users satisfaction, and SAL compliance. CompTIA A+ and Network + certified, with focus on optimizing remote operations and user enablement.

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