Joseph Barbossa

Background

About Joseph Barbossa

Experienced Microsoft Dynamics 365 Lead, CRM Business liaison, and subject matter expert (SME), known for enhancing system functionality, resolving technical challenges, and driving operational excellence. With a track record of over a decade, I specialize in bridging the gap between non-technical requirements and technical solutions, fostering effective cross-functional communication.In my current role as Senior Manager - Dynamics 365 at Visa, I've led successful global migrations, harmonized regions onto unified instances, and introduced streamlined billing processes resulting in millions of dollars in revenue. I excel in leading requirement gathering, design, and application demonstrations, communicating the capabilities of the systems to users and executives.My journey encompasses a diverse skill set, from user training and technical issue resolution to data integrity management and process optimization. Proficient in Microsoft Dynamics, Siebel CRM and Office 365, I’m committed to translating complex requirements into tangible solutions that drive organizational success.Let's connect to explore new possibilities and share insights into the world of CRM and business technology.