Joseph Cerda

Background

About Joseph Cerda

I am an experienced Program Project Manager and People Leader specializing in achieving complex deliverables and organizational objectives through consultation and the use of Waterfall, Agile and hybrid project management tools and methodologies in matrixed environments. Proven success in leading & organizing cross-matrixed teams to targeted execution of goals through continuous stakeholder communication, feedback & engagement, planning, tracking & measuring, and risk management to exceed customer expectations and currently PMI - Agile Certified Practitioner and SAFe5 Agilist. I am a professional that has excellent Management, problem solving and communication skills. I possess a strong work ethic with the ability to maintain confidentiality of sensitive information. A quick learner who adapts easily to new situations and enjoys challenging environments. Skilled in providing excellent Customer Service experience by interacting with customers daily as well as providing the best possible solutions to their problems while still achieving personal and professional goals; committed to exceptional service. Dedicated to making sure customers are served 100% with the knowledge and understanding they deserve. Having previously worked in an operations environment, I am passionate about collaboration with all stakeholders and end users. The ability influence change through collaborative communication that is beneficial for all customers and end users that I can bring to the table.