Joseph Ephrem Peter

Background

About Joseph Ephrem Peter

I am a highly experienced IT Infrastructure & Managed Services professional with over 20 years of industry expertise. Throughout my career, I have honed my skills in Business Process Outsourcing and Technical Consulting, while successfully delivering large-scale IT programs and projects for clients across AMERICAS, EMEAR, APAC, and Australia. I have a proven track record of delivering exceptional results, managing cross-functional teams of 500+ multicultural members, and overseeing projects with a total contract value (TCV) of 100M. My expertise lies in implementing successful support models, ensuring seamless coordination between on-shore and off-shore teams. With a deep understanding of various technologies, I have successfully delivered projects in diverse areas such as Active Directory, Messaging, Citrix, Managed Desktop Services, SCCM, Mobility, and cloud services including Exchange Online, SharePoint Online, Azure, and Intune. In terms of education and certifications, I hold a Bachelor's degree in Computer Applications and have obtained professional certifications from Microsoft, including MCSA, MCSE, and Azure. I am also certified in ITIL V3 and Lean practitioner methodologies. Additionally, I have completed the Project, Program, and Delivery Manager certifications from Wipro. Currently, I am pursuing an MBA in Data Science to further enhance my skill set and stay at the forefront of industry trends. As a techno-manager, I thrive on combining my technical expertise with strong leadership and project management skills. I am passionate about leveraging data-driven insights to optimize business processes and drive innovation. Let's connect and explore how we can collaborate in the dynamic world of IT infrastructure and managed services."