Joseph Ferrara
IT Support Specialist at Tiaa
Based in Elizabeth, United States
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Seniority
Staff
Department
Information Technology
Location
Elizabeth
Industry
Financial Services
Company size
13K
Contact information
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j•••••••@tiaa.org
Phone
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Background
About Joseph Ferrara
TECHNICAL WRITER with over ten years of Document Management/Quality Systems experience. Pharmaceutical clients include Johnson & Johnson, Schering-Plough, Stryker Orthopaedics and Merck. •Strong experience in IT infrastructure Architecture, Configuration Management and Data Center/Disaster Recovery operations. •Strong applications-support background in enterprise software environments and extensive experience supporting and implementing FDA-regulated document management systems. •Experienced in documenting business requirements, use of diagrams and flowcharts, developing and executing test plans and test cases to support new releases.
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