Joseph Foo
Customer Success Team Leader at Luno
Based in Petaling Jaya, Malaysia
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Seniority
Manager
Department
Customer/Client Service
Location
Petaling Jaya
Industry
Financial Services
Company size
727
Contact information
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j•••••••@luno.com
Phone
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Background
About Joseph Foo
Results-driven customer success leader with 12 years' experience in F&B, Retail, and Financial sectors. Proven track record in achieving a 30% increase in customer satisfaction through effective team leadership. Recognised for fostering collaboration, continuous improvement, and customer-centricity. Expertise in resolving complex customer issues and navigating seamless service processes. Specialised in investigating and mitigating suspicious account activities in the financial industry. Committed to leading teams with a focus on customer orientation, outstanding work ethics, and exemplary conduct.
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