Joseph Langlee

Background

About Joseph Langlee

I'm a graduate of the University of Northern Colorado with a bachelor's degree in business administration. Throughout my career I've become a customer service expert with experience in logistics, medical device, retail and SaaS industries. Skilled support specialist and manager handling customer escalations, troubleshooting, and collaborating with all departments. In 2014 we moved to the Caribbean island of St. Kitts where my wife attended veterinary school. While in St. Kitts I operated a stand-up paddleboard tour company. At this position, I gained leadership skills while providing superb customer service. We moved back home to Fort Collins, CO where I worked as an assistant manager at Big 5 Sporting Goods. I excelled through their manager trainee program in half the time it was supposed to take. Big 5 exposed me to a corporate environment and helped build skills such and training, delegation and problem resolution. Next, it was on to Madison, WI where I was employed by Ruan Transportation as a freight broker. I again excelled through their training program and was promoted to a salary position. My ability to quickly adapt and learn the ins and outs of an industry I knew little about led to success in this role. Another year and another move, this time to Boise Idaho for a year where I worked remotely as a complaint management specialist for a short time before found a remote position at PartnerHero that would allow me to keep my job regardless of my location. At PartnerHero I started as a CSR but within a year I received multiple promotions up to a Team Lead role supporting Kinsa. After supporting Kinsa for 2 years at ParnerHero I was hired by Kinsa as the Team Manager for the Customer Happiness team. In all, I have experience in different industries and roles which has taught me how to succeed and quickly adapt to new software, industries, responsibilities and colleagues. In the last few years I have grown from a support specialist dealing directly with customers, guests, and clients to an operations and people manager. Please feel free to reach out to me anytime!