Joseph McPeeks

Background

About Joseph McPeeks

With over a decade of professional experience, I currently serve as the Customer Support Team Lead at Civitai—one of the largest platforms in the generative AI space. I specialize in people management, written communication, and conflict resolution, driving scalable support systems that empower creators and foster inclusive, innovative communities. At Civitai, I help bridge the gap between cutting-edge AI tools and real-world users, ensuring that support isn't just reactive, but strategic—integrated with product feedback, trust & safety, and user education. My focus is on leading high-performing teams, refining processes, and delivering empathetic, clear solutions that elevate the user experience. Previously at UnitedHealthcare, I held escalation and senior advocacy roles within a flagship support team that was nationally recognized and modeled as the standard for premium service offerings to enterprise clients. There, I consistently resolved complex issues with empathy and clarity, supporting vulnerable populations and high-need members with professionalism and care. My career has been defined by a deep commitment to impactful service—whether in healthcare or emerging tech—and an ability to align customer needs with organizational goals to build trust and long-term value. I'm passionate about responsible AI, digital creativity, and building systems that help people thrive in fast-changing environments.