Joseph Middleton
Security Officer at Walden Security
Based in Lexington, United States
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Seniority
Staff
Department
Public Administration & Safety
Location
Lexington
Industry
Security and Investigations
Company size
2.5K
Contact information
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j•••••••@waldensecurity.com
Phone
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Background
About Joseph Middleton
I’m an IT Support Technician with hands-on experience troubleshooting Windows environments, supporting end users, repairing hardware, and resolving connectivity and account access issues. My background includes extensive use of Oracle CRM, performing device diagnostics at Amazon, and helping users solve real-world technical problems quickly and efficiently.I specialize in identifying system issues, performing OS repairs and resets, removing malware, configuring networks, and preparing devices for deployment. I’m experienced working within ticketing systems, documenting incidents clearly, and following ITIL-aligned support processes.I hold the CompTIA A+ certification and have familiarity with core ITIL concepts including Incident, Request, and Change Management. I’m actively growing my IT career and enjoy problem-solving, supporting users, and learning new tools and technologies.Core Skills:Windows 10/11 • Hardware Repair • Device Diagnostics • Networking (Wi-Fi, DNS, DHCP) • MFA & Account Access • Software Installation • Troubleshooting • Oracle CRM • Ticketing Systems • ITIL Processes • Imaging • Printer Support • Customer Service • Device Deployment
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