Joseph Norcott

Background

About Joseph Norcott

Experienced multi-unit leader with extensive success in field services, final-mile, operations, and remote leadership. Skilled at coaching and developing high-performing teams, managing capacity, and building a culture of engagement and belonging. Proven record of influencing leaders and peers to close performance gaps, analyzing business trends to improve productivity, and delivering measurable results. Throughout my career with Best Buy, I’ve led teams across Geek Squad Services, Third-Party Logistics, and Specialty Sales, gaining comprehensive experience in leadership development, operational execution, and customer engagement. My approach combines empathy, adaptability and accountability with a strong focus on data and execution. I believe great results come from clear communication, coaching that drives confidence, and operational discipline that empowers teams to succeed. Career Highlights: Expanded market capacity by 75% and improved customer satisfaction (NPS) by 38 points through data-driven leadership.(Area Manager) Turned a bottom-performing store into a top-quartile performer within one quarter by reshaping team culture and aligning individual strengths.(Sales Manager) Maintained a 100 NPS streak for a full fiscal year as a field service specialist, exceeding utilization goals by 30%+.(Field Service Specialist)