Joseph Peter

Background

About Joseph Peter

I am an accomplished professional deliveringover 27 years of career success in HR concepts & practice, Project -Management, Operations & Team Management, Data Analytics, Accounting & Finance, BPO / Shared Services Operations, Process Improvement & Automation. I’ve mastered the administration of ITES/ BPO Operations and strengths in efficient operations and client servicing; impressive success in managing voice, email, chat operations. My dexterity lies in developing continuous improvement strategy (to include work plan, metrics, desired outcomes), Talent management of the OE Team to include performance management & succession planning. Demonstrated excellence in process transition, developing & streamlining processes through strategic initiatives. • I have successfully managed transitions and stabilised processes for smooth operations and steered transitioning of processes to achieve maximum efficiency • Outstanding at collaborating with leadership team, and outsourcing advisor to develop and execute outsourcing strategy, including SLA engagement, outsource provider selection & negotiation, fees and savings structures, and the governance / management of outsource providers post deal closure • Excellently streamlined and restructured the Accounting function including cleaning up of the balance sheet; instituted the monthly financial results and reporting process for multiple lines of business including detailed reporting analysis at the portfolio and consolidated level Over the time, I have proved my excellence in managerial activities entailing rendering technical leadership & guidance to the team members, planning, scheduling tasks, holding discussions with different functions and management for analysis.