Joseph Serrano

Background

About Joseph Serrano

As a Claims Specialist at Popular, I work with a team of mortgage professionals to handle claims, mitigate losses, and provide exceptional customer service. I have over five years of experience in the mortgage industry, having previously worked as a Service Representative and an Internal Adjuster at the same company. I am also a master's student in Industrial and Organizational Psychology at NUC University, where I am learning how to apply psychological principles and research to improve organizational performance, culture, and well-being. I have completed multiple certifications in project management, diversity, inclusion, and belonging, and discrimination by sex or gender identity, which reflect my commitment to creating a more equitable and inclusive workplace and society. I am passionate about helping people and organizations achieve their goals and overcome their challenges.