Joseph Woolf

Background

About Joseph Woolf

Analytical, organized, and detailed oriented senior business analyst and SCRUM Master who uses the principles of Agile. Extensive expertise in system/application configuration, business requirements, traceability, implementation, testing, business process flow/modeling. Certified, qualified, and expert trainer with impeccable business and technical documentation experience and standards. Delivering the highest quality strategic solutions to resolve challenges and propel business growth. Proven experience in leadership and supervisory roles, handling staff and daily operational issues. Interfaces with clients to address issues and provide practical solutions. Identifies trends and implements key initiatives to seize opportunities. Demonstrates a history of developing effective technical writing and other learning materials. Focuses on quality to ensure an elevated level of customer service and secure repeat business. PROFESSIONAL EXPERIENCE: Expertise Experience: Implementations - 17 years Extensive partnership with state agencies - 17 years Requirement validation and traceability - 15 years Extensive partnership and collaboration with clients, vendors, and third-party data and interfaces - 10 years Requirements writing, review, and analysis, and documentation - 15 years Certified Training specialist - 17 years Lead Requirement Validation Sessions (RVS)- 14 years Templates, creation, and maintenance of Documentation (systems, applications, policies, procedures, user guides, user manuals, job-aids)- 17 years Certified SCRUM Master - 9 years Quality Assurance review - 17 years Use of Principles of Agile - 9 years Instructional Development - 17 years Project Work Plan development - 12 years eLearning Creation - 17 years Data analysis - 8 years Business Process flow - 15 years System configuration - 8 years Business Process Modeling - 14 years Design, review, and conduct User Acceptance Testing (UAT)- 14 years Learning Management System (LMS) management - 13 years User test case creation and execution - 10 years SharePoint - 13 years Azure Dev Ops (ADO)- 6 years User story creation - 5 years Basic SQL query capability - 3 years SQL Service Reporting Services - 5 years ServiceNow/Task, Defects, Enhancements, Change Ticketing Systems - 5 years SDLC Lifecycle - 6 years