Josh Hammel

Background

About Josh Hammel

Strategic Experience Leader | Product Thinker | Customer-Obsessed Innovator I bring 10+ years of experience leading experience strategy, CX/UX transformation, and product innovation across industries—from insurance and retail to tech, telecom, and energy. My work is grounded in a deep understanding of user needs, business context, and the systems that drive scalable impact. I specialize in defining and implementing strategies that clarify ambiguity, align stakeholders, and translate complexity into meaningful experiences and outcomes. Whether designing operating models, leading cross-functional delivery teams, or developing internal tools that accelerate performance, I focus on outcomes that matter—for both people and business. Select work includes- Building experience operating models and measurement frameworks to enhance decision-making at a national insurance provider- Lead tech evaluation efforts uncovering $100M+ in retail revenue opportunities- Developed a unified ops dashboard for a global tech firm, connecting stakeholder needs to scalable solutions- Drove sales enablement through change management at a major telecommunications company. Across roles—product owner, strategist, PM, designer—I bridge creative thinking with analytical rigor, always putting users at the center while aligning with business priorities. Core Competencies- Experience Strategy & Design - Agile Product Ownership - Cross-Functional Collaboration & Stakeholder Engagement - Organizational Change Management - CX & UX Research and Development - Technology Strategy & Roadmapping Beyond the work, I’m energized by mentoring teams, building shared vision, and fostering inclusive collaboration. My passion lies in shaping experiences that deliver real value—for customers, businesses, and the people behind them.