Josh Johnston

Background

About Josh Johnston

I build and manage KPI-driving, meaningful connections between brands and consumers. Along with 10+ years connecting brands to consumers through hundreds of engaging experiences & events, I have spent the last 4 years building and elevating the customer experience for B2B and B2C segments within my current role. Able to navigate complex, difficult scenarios; viewing them through varying lenses, leveraging analytics and applying solid critical thinking to ensure the various needs of the business, as well as the customer, are met. Using these same skills, able to inspire and influence others to do the same. I offer a demonstrable track record of delivering results that have exceeded target KPIs for hundreds of campaigns & event executions, as well as for tens of thousands of customer interactions. This track record also includes awards and recognition from peers, leaders and industry professionals. Holding a natural curiosity that also drives a passion for ongoing learning. As a result I have acquired additional skills related to CRM, CMS & enterprise software solutions; HTML & CSS; Product & Project Management, as well as with digital & social marketing. My Specialties:+ Customer, Partner, Vendor & Client Relations + Conflict Avoidance and Resolution + Development both strategic and tactical initiatives + Project management + Campaign & Event execution + Process auditing & refinement + Budget development & management + Personnel recruitment, onboarding, coaching & development If you'd like to touch base, please feel free to contact me at: josh-johnston@rogers.com.