Josh Kility

Background

About Josh Kility

As an accomplished Service Delivery Lead specializing in Application Support for Microsoft Dynamics and the Power Platform, I bring extensive experience and a strong commitment to delivering exceptional services aligned with ITIL best practices. My passion for continuous service improvement drives my ability to optimize service delivery processes, ensuring seamless and efficient operations across application support functions. I lead a dedicated team of Application Services Analysts, empowering them to consistently achieve high standards in service quality and performance. With a proven track record of successfully managing and enhancing application environments, I focus on delivering reliable solutions that meet both business needs and technical requirements. My expertise lies in strategically addressing challenges, fostering proactive issue resolution, and driving improvements to maximize the performance and reliability of Application Services. Whether managing day-to-day operations or leading continuous improvement initiatives, my approach is always centered on delivering value and maintaining strong stakeholder relationships.