Joshua Bruce
Knowledge Base Specialist at Cisco
Based in Auburn, United States
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Seniority
Staff
Department
Information Technology
Location
Auburn
Industry
Software Development
Company size
95K
Contact information
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j•••••••@cisco.com
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Background
About Joshua Bruce
Detail-oriented team player with over 20 years of experience with writing technical documentation for a fortune 100 digital communication company. Looking to utilize my collaboration skills and attention to detail to contribute to a team of like minded knowledge professionals.Key contributor in starting up and maintaining multiple customer facing knowledge management programs- Enterprise level knowledge base- Online chat assistant support bot - Product defect field noticesAbility to craft content based on audience- Usability and troubleshooting content for first time users - White paper documentation for strategic partners - Detailed troubleshooting guides for network administrators
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