Joshua Collison
Customer Care Analyst Iii Iv at Mutual Of Omaha
Based in Bellevue, United States
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Seniority
Other
Department
Other
Location
Bellevue
Industry
Financial Services
Company size
9.2K
Contact information
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j•••••••@mutualofomaha.com
Phone
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Background
About Joshua Collison
Critical member of high-performing, fast-paced teams of varying sizes (4-20 personnel), utilizing unique conflict resolution and advocacy skillsets to promote the personal/professional well-being of teammates and ensure an environment that fosters success • Conducted over 100 developmental coaching sessions across a diverse 150+ associate department, providing mentoring and corrective feedback on policy procedures, communication soft skills, customer service, and professionalism • Demonstrated expertise in navigating numerous systems with a strong focus on metrics-driven performance • Possesses vital understanding of the diverse, multi-generational client base and evolving customer support infrastructure
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