Joshua Querin
Manager, Business Intelligence at Mastercard
Based in United States
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Seniority
Manager
Department
Information Technology
Location
United States
Industry
IT Services and IT Consulting
Company size
47K
Contact information
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j•••••••@mastercard.com
Phone
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Background
About Joshua Querin
As a Business Intelligence (BI) Manager, I consult with teams to define data-driven solutions and deliver high quality information about project and business performance. My experience in BI has primarily focused across three areas: call center technology/agent performance, technology customer service-level agreements, and employee adoption/change management. In all areas, I insist upon scalable, repeatable and maintainable data-driven solutions for my audience to consume. I plan and create, as well as manage others, across the end-to-end BI journey. This includes initial intake, KPI consultation, data discovery, access provisioning, data workflow automation, results visualization and presentation. Throughout my career in BI, I have found focus in two primarily important foundations. The first is to translate business jargon as well as technical detail into consumable information that adds relevant value to my audience. The second is to teach other analysts to do the same.
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