Joshua Thomas

Background

About Joshua Thomas

Balancing tech hype vs utility. Building Guardrails for Agents in Regulated Industries (Health & Finance)Delivering these outcomes via accelerated Knowledge Management & Software Engineering using the CogniSwitch platformRead more here: https://cogniswitch.aiAt CogniSwitch, we're building a new-age Knowledge Fabric that enables LLMs to reason & be safely used in end-user applications. We believe strategic Data & AI Infrastructure makes the difference between failed pilots & successful production usage of today's AI-Background in applying machine learning & deep learning to understand, analyse & gain insights from Natural Language, Images, Audio & Video. Applications of the Attention Transformer paradigm in Production before & after ChatGPT.Leveraged the above in our platform iEngage.ai (now retired) where man & machine come together to solve a community's problems. In our experience, the community could be a city, country, company, university or any other institution. The stakeholders who benefit could be citizens, employees, management, investors, partners & customers.We also built Ariv.ai (now retired) which was a personal knowledge keeper in Slack & Teams on top of the iEngage.ai platform. As well as connectors to other platforms as required by enterprises, most notably an early Freshdesk app called FreshEngage which allowed users to setup Facebook support bots, start support threads in HipChat / Slack, chat within mail-format tickets, auto-classify & auto-tag tickets, recommend support agents & find answers to recurring or similar problems. All while making it easy for a layman to train on of tickets & deploy as many models as they wanted!