Jovan G.

Background

About Jovan G.

I'm an IT leader who thrives when working together to achieve a common goal. My 13 years of experience, in environments ranging from small businesses to dynamic startups, have taught me that the best solutions come from diverse perspectives and a strong team. I'm passionate about using technology to connect people, spark collaboration, and drive innovation. My areas of expertise include: IT Strategy: Working with different teams to align technology initiatives with business objectives. This includes conducting needs assessments, developing technology roadmaps, and securing buy-in from key decision-makers to ensure everyone is invested in the outcome. Teamwork: Bringing people together to make decisions and build trust. I believe in transparency and open dialogue to achieve consensus and build trust among team members. Mentoring: Providing guidance, support, and opportunities for growth to team members at all levels.I'm skilled in various technologies and frameworks, including ITIL and agile methodologies. I have experience with systems like Google Workspace, Okta, and Jamf Pro. I also have a strong track record in incident and problem management.I believe leadership is earned through commitment, teamwork, and collaboration. By working together, both people and organizations can achieve their goals. I'm excited about the future of technology and collaborating with organizations to build a culture of innovation and positive change.Recent Accomplishments: Implementation of Jamf Pro: Collaborated with cross-functional teams to successfully implement Jamf for over 200 endpoints, streamlining device management and enhancing security. Implementation of Jira Service Management: Led the implementation of Jira Service Management for ITSM, improving service delivery and enhancing the user experience. Implementation of BetterCloud: Spearheaded the implementation of BetterCloud for lifecycle efficiency, accuracy, and automation, optimizing IT processes and reducing manual effort. Upgrade of Core IT Services: Collaborated with stakeholders to upgrade core IT services, including Google Workspace, Zoom, Notion, and Slack Grid, to enterprise-level solutions, providing enhanced functionality and scalability. IT Ops Foundation: Built a solid foundation for IT ops that enabled the successful onboarding of 100+ team members within a calendar year.