Jove Chen

Background

About Jove Chen

P&L General Management, Asia Pacific team management and International matrix organization coordination Formulating global policies, operational procedures, and implementing compliance audits and entity risk management. Managing government relationships and influencing regulations/standards. Developing entity commercial policies regarding internal and external communication, go-to-market pricing, channel partner scorecards, pricing and contract terms & conditions, after-sales service, and product return and recall. Crafting business, product, go-to-market, sales, and competition strategies. Creating merger and acquisition business proposals covering offer gaps, talent acquisition, go-to-market strategies, and synergy forecasts. Managing company and channel partner business scorecards and KPIs. Developing human resource incentive and performance review policies. Leading software-led solutions and hardware B2B and B2C sales and marketing. Overseeing marketing communications, seminars, conferences, and social media marketing. Protecting company intellectual property and enforcing anti-counterfeiting measures. Facilitating cross-selling of offers and solutions across different business units. Implementing profit and loss management methodologies such as delta pricing, cost reduction, sourcing location optimization, and maintaining positive cash flow in engineering projects. Managing crisis situations with key accounts, including competition and critical quality issues. Enhancing operational efficiency through process automation and digitization. Advocating for a Six Sigma culture and applying DMAIC methodology. Ensuring quality management, including ISO compliance and conducting internal/external audits. Overseeing customer care and after-sales management, including technical support, RMA processes, global product recalls, and safety alert procedures. Managing the product lifecycle. Developing sales interpersonal skills and customer relationship management.