Joy Brooks
Senior Manager (Transformation Office) at First Student
Based in Indianapolis, United States
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Seniority
Manager
Department
Other
Location
Indianapolis
Industry
School and Employee Bus Services
Company size
19K
Contact information
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j•••••••@firststudentinc.com
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Background
About Joy Brooks
Experienced Product Manager | Delivery Manager | Leading Cross-Functional Teams Results-driven and accomplished product management professional with 20 years of experience. Proven track record in spearheading successful implementations, optimizing business processes, and driving revenue growth. Expertise in leading cross-functional teams and developing strategic product roadmaps. Skilled in fostering stakeholder relationships and aligning product visions with organizational goals. Strong technical acumen and proficiency in utilizing various tools and methodologies for product management. Notable Achievements: Spearheaded implementation of a new Billing System at CEVA Logistics, enhancing efficiency and user satisfaction. Led the redevelopment of Carbonite Recovery and Availability products, reversing declining revenue trends and achieving 9% profit growth. Recognized for taking charge of complex projects, delivering exceptional results, and exceeding expectations. Management Skills: Leadership and team coaching | Strategic thinking and planning | Product roadmap development | Communication skills | Cross-functional collaboration | Project ownership and completion | Relationship building | Project management | Decision making and problem solving | Adaptability and change management Technical Applications: Jira | Azure DevOps | SQL | App Insights | Confluence | Google Analytics | APIs | Excel | Salesforce | Tableau | Power BI | Trello | SPLUNK Education & Certifications: Bachelor of Science, Accounting, University of Phoenix, Phoenix, AZ (2008) Pragmatic Institute Product Management Course: Foundations, Focus, Design, Build (2022) Product Innovation for Product Managers, Product Management: Launching your Product, Technology for Product Managers, Building a Product Roadmap, Building a Product Strategy, Customer Development, Technical Product Management - LinkedIn (2022) Scaled Agile SAFe 4 Agilist (2020 – 2022) National Charity League Inc.(2022 – Present) PMC Level 1, PMC Level 2
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