Joy Meade

Background

About Joy Meade

Associate Director and residential tenancy manager, account manager with international experience, focused on delivering maximum value and success for my clients. I have been responsible for multiple functions within the property industry, where I have initiated and built the appropriate processes, systems, and reports to deliver a seamless service to both the residents and the client. I am passionate about building a strong relationship with my residents and clients and being the voice of the customer to our internal teams. Demonstrated success in: • Partnering with senior executives to understand the vision, understanding the gaps and pain points, developing a strategy, and executing to successful KPIs • Building strong collaboration with internal teams such as facilities, finance, operations, sales, and contractors to ensure client satisfaction and experience surpass expectations • Managing a large book of business (200+ accounts / units), balancing the day to day challenges that require creative problem solving, and retaining 97%+ residents on average (best performing scheme in clients portfolio) • Developing scalable methods of delivering value to new and existing residents, along with new internal staff, and leading through the change management • Driving adoption and engagement of technology amongst our residents, which resulted in increased time to value, increase in productivity, and drastically higher client experience • Developing a strategy, managing a budget, and leading our business to meet and exceed goals • Full lifecycle ownership of my customer portfolio and making key decisions to drive effective customer outcomes