Joy Rees
Customer Success Director at Openr
Based in Tonbridge, United Kingdom
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Seniority
Director
Department
Customer/Client Service
Location
Tonbridge
Industry
Software Development
Company size
17
Contact information
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j•••••••@weareopenr.com
Phone
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Background
About Joy Rees
A CS leader with over 10 years of experience in team management and strategic customer relationship management. Key achievements include developing and growing a global CS team from 4 to over 40 CSM's maintaining exceptional NPS scores of over 90. Experience of scaling CS teams, implementing new software and success plays with measurable outcomes and of leading teams through acquisition and transition. Extensive expertise in managing complex customer relationships, driving adoption, and optimizing the customer journey while advocating and collaborating internally for customer benefit.
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