Joy Smiley

Background

About Joy Smiley

More than 10 years experience in instructional design, training, and education. •More than 20 years experience in IT for mainframe and client-server systems. •Highly motivated, creative self-starter with excellent organizational and problem-solving abilities. •Strong communication and questioning skills. •Ability to translate technical information for technical and non-technical audiences. •Proficient at analyzing audience and determining abilities, skill levels, and business processes. •Gifted ability to quickly master new content, applications, and/or tools. •Versatile working style as a team player or independent consultant. •Diverse background in many industries including information technology, financial/banking, airline/transportation, agricultural, government, military, insurance, and retail. Specialties: •Designed and developed custom eLearning and web-based courses for regulatory, procedural, technical, scenario, and role-based content. •Delivered courses in an LMS deliverable format (SCORM and AICC compliant). •Created scope documents, design documents, course syllabus, storyboards, and custom interactions as part of the documented design process. •Worked with out-of-state vendors and media developers as well as an offshore team on multiple projects.