Joyce Antao
Customer Service Specialist at Questrade Financial Group
Based in Canada
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Seniority
Staff
Department
Customer/Client Service
Location
Canada
Industry
Financial Services
Company size
1.8K
Contact information
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j•••••••@questrade.com
Phone
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Background
About Joyce Antao
Strongly believe that empathy is the most crucial and key ingredient to be an effective leader. With over 5 years of experience in coaching and leading teams, my approach is always to collaborate with cross-functional leaders and utilize skills to create a winning strategy while generating engagement and delivering results. A collaborative thinker with developed skills in building successful teams and engaging with business stakeholders with unwavering commitment to foster relationships. I take pride in successfully spearheading the Resolution Fitness Program (Coaching Program), increasing the customer experience by 20% and first call resolution by 8%. I know how to drive culture change and takes accountability to improve customer experience.
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