Joyce Brown

Background

About Joyce Brown

Senior IT professional with over 30 years of IT experience, leading in a wide range of IT functions including Professional Services practice manager, engagement management, project management, managed service delivery, and strategic project delivery. Strengths include: • Proven people engagement leadership, with line management accountability for teams up to 20 members • Commercial and Engagement management of Professional Services, committed to success and accustomed to maintaining strong client relationships, with accountability for full lifecycle of multi-million dollar contracts and their profitability. • Proficient problem-solver with proven aptitude to analyze and translate complex customer requirements and business problems, and the aptitude to envision business and technical perspectives to design/implement innovative custom solutions. • Motivated achiever who guides organizations in applying technology to business settings, provides added value, creates project deliverables in a timely manner, exceeds goals, earned highest customer satisfaction rating, and has garnered numerous awards. • Skillful tactician with a strong aptitude to manage multi-functional and diverse teams (e.g. client and consulting team, onshore and offshore), execute to plan, organize and manage to deliver on time whilst minimising risks and issues. • Promote communication, provide motivation for achievement of goals (project and organisational), and obtain commitments from team members (clients and consultants). CAREER HIGHLIGHTS • Managed first worldwide Integrated Marketing Management (IMM) implementation and first Australian account to implement Full Services for Campaign Management for Teradata in an aggressive implementation program (business and technology) and with teams from around the world that was executed in 8 months. • Selected by PMI to review, edit, and develop questions for use in future PMI credential exams in their Mega Exam Development Workshop.