Joyce Powell
Network Operations Center Technician at Consolidated Communications
Based in Merrimack, United States
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Seniority
Staff
Department
Information Technology
Location
Merrimack
Industry
Telecommunications
Company size
1.5K
Contact information
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j•••••••@fidiumfiber.com
Phone
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Background
About Joyce Powell
Twenty seven year NOC/Maintenance Technician and Customer Service representative for a local phone company. Responsible for providing off phone support for escalated customer issues and following up on outages and truck rolls. Assists new technicians by offering subject matter expertise and coaching. Troubleshoots issues to identify appropriate resolution for multiple products including at least 2 advanced products (DSO, T1’s, T3, PRI, Ethernet, Voice Edge etc.). Resolves customer escalations from senior leadership, strategic accounts support team and advanced voice retention. Completes project work as needed such as chronic caller list and root cause analysis. Acts as technical specialist within the New England area.
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