Joylene Kaur

Background

About Joylene Kaur

As a results-driven Digital Marketing & Business Operations Specialist, I bring over 2 years of experience in customer experience management, market research, and project coordination across diverse industries. My passion lies in crafting data-driven marketing strategies that not only enhance brand visibility but also foster customer loyalty and business growth. With a proven track record of achieving 95%+ customer satisfaction, I excel at proactive engagement, efficient complaint resolution, and service optimization. I leverage my expertise in Google Ads, Google Analytics, and CRM platforms to seamlessly integrate marketing initiatives and enhance the overall customer experience. I am skilled in project planning, budgeting, and execution, ensuring projects are delivered on time and within scope. My analytical abilities allow me to evaluate market trends and consumer insights, translating them into actionable strategies that drive impactful business results. Recently completed a Postgraduate Certificate in Marketing Management from Centennial College, I continue to refine my knowledge in digital marketing, SEO/SEM strategies, and social media marketing. I am also working towards earning my Google Digital Marketing & E-commerce Professional Certificate. If you're looking for someone who can bridge the gap between business operations and digital marketing while delivering exceptional customer experiences, let's connect!