Juan Loera

Background

About Juan Loera

Efficient professional with years of experience and a proven knowledge of back office operations, customer service, and data entry. Aiming to leverage my skills to successfully fill the Customer Service role at your company. As a concierge, my job consisted in providing stellar customer service while accommodating various guests requests. Offering solutions or recommendations tailored to their needs. Developed a large series of business contacts within the hospitality, travel and restaurant industry. Local knowledge of San Francisco. Utilizing sales techniques in order to match guests' needs and preferences when booking services. Maintaining a database and logs, communicating and coordinating with all hotel departments in order to meet all requests. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Professional Tech Corporate Receptionist. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills. Experience Corporate Receptionist SPS, Amazon Web Services February 2022-October 2022 Concierge San Francisco Marriott Marquis, San FranciscoJan 1997 - 2020 JetBlue Airways, Guest Service Agent-Ramp Agent Oakland International Airport Jan 2002-Jan 2005 Room Service Manager San Francisco Marriott Marquis, San Francisco Dec 1996 - Jun 1997 Housekeeping Manager JW Desert Springs Marriott, Palm Desert, CA / Jan 1992 - Dec 1996 Restaurant Manager JW Desert Springs Marriott, Palm Desert, CA / Aug 1989 - Dec 1992 Additional Skills Bureau of Security and Investigative Services (BSIS) Security Officer License issued by the State of California October 2020 Proficient in Microsoft Outlook/Excel/Google Docs/Quip Smart-sheets Doorman/Bellman, San Francisco Marriott Marquis Fluent in Spanish and Proficient in Italian