Jucimara Rueda

Background

About Jucimara Rueda

A proven Customer Experience Professional with 23 years of combined experience in the FMCG, Telecommunications, Retail and Travel industries overseeing the creation and implementation of innovative brand promotion strategies, leading team building and skills development initiatives, while growing brand loyalty through superlative service delivery. Strong people management skills, empathic listening and a positive approachable demeanour combined with an instinctive problem-solving ability and a service-centred work ethic enable me to consistently meet and exceed customer expectations with the reviews to prove. I would add significant value to any role requiring a creative/innovative and dynamic Customer Experience Lead to manage client engagement programs, skills development and sustainability strategies to achieve business goals. Languages: Portuguese (Native); English (Upper-Intermediate); Spanish (Elementary); and Italian (Elementary). ROLE-SPECIFIC EXPERTISE Trade Marketing Business Planning Agile Project Management Marketing Marketing Management Marketing Communications Sales Management Digital Marketing Scrum Entrepreneurship Customer Service AREAS OF STRENGTH Leadership Promoting a supportive, synergistic and productive working culture to drive business success. Project Management Coordinating stakeholders, processes and programmes to achieve desired project outcomes. Customer Experience Ensuring authentic & meaningful engagement for driving brand loyalty & recurring business. Organisation Skills Meticulous attention to detail, applying best practices for effective & successful operations. Interpersonal Skills Investing in stakeholder/client relationships for greater synergy, innovation & productivity. Problem-solving Handling unfamiliar situations and solving queries to deliver client satisfaction. Communication Presenting, corresponding & reporting at all levels with confidence, clarity and influence. HIGHLIGHTS & ACHIEVEMENTS Eir Promoted as a mentor for new employees after 8 months at the Eir company. Pernod Ricard Collaborated with the project to create bottles with 100% recycled material. Received a global marketing budget from the Irish-based brand to create a travelling barbershop. This project is still in use in the interior of the state of São Paulo. Coordinated a Bottle Recycling Project in partnership with another company; this project helped recycle around 70% of the waste (glass) resulting from that year's events. jurueda17@gmail.com |+353 83 409 0606