Judi Fitzpatrick

Background

About Judi Fitzpatrick

Certified customer experience leader with a proven track record in development and execution of customer experience strategy, sales operations excellence, capability development, and transformational project management. Successfully turned around underperforming businesses through top line growth, cost management, and business simplification. Expertise in strategy development, global sales and marketing, leading large teams through change, and managing critical projects including large, complex, ERP transitions. Committed to driving a customer centric culture and employee engagement. Experienced in bringing the voice of the customer into the business and driving cross-functional continuous improvement initiatives. Excellent communicator. Supported sales excellence by introducing the sales framework, developing a competency assessment tool and training platforms, and launching digital tools. Additional competencies include Agile project management, program development, problem resolution, and closed loop feedback. Diverse background spanning the chemical, consumer packed goods, and telecommunications industries.Additional Career Experience: Sales Operations, Sales and Marketing Management, Canada Country Manager, General Manger, Distributor Management, E-commerce and Marketing Communications Management.Former Board Member - Morris Habitat for Humanity.