Juha Koski

Background

About Juha Koski

Professional Summary: Experienced operations leader with a successful track record in delivering profitable results across Finland. Skilled in cross-site solutions for Northern Europe and the EMEA region. Adept at managing service delivery, cost efficiency, quality, and continuous improvements. Proven ability to lead local operations teams and support global program management. Committed to achieving financial targets and ensuring specialist engagement and satisfaction. Key Achievements: Operational Excellence- Successfully managed 8 - 12 million EUR operations, overseeing a multi-lingual specialist organization of over 300 professionals- Delivered consistent and high-quality services to clients, resulting in strong client satisfaction and retention. Client Management- Support global account management teams in meeting client expectations- Conducted regular client reviews (MBR, QBR) to ensure alignment and address any issues promptly. Compliance and Administration- Ensure compliance with local regulations, including ISO 27001- Manage premises for the Finnish entity, overseeing office administration by leading the local executive team and health and safety- Act as the primary contact for the office landlord and negotiate favorable terms with local vendors. Financial Management- Lead budgeting and forecasting process, optimizing resource allocation- Successfully negotiate MSA and SOW contracts with new clients- Develop local pricing strategies to attract and retain clients. Stakeholder Engagement- Thrive in complex, multi-dimensional operations, interacting effectively with various stakeholders- Collaborate with global teams to align strategies and share best practices. Analytical Thinking- Utilize data analytics to drive informed decisions and continuous improvements- Very structured approach to identify priorities to secure goal achievement and further development.