Juhee Lee

Background

About Juhee Lee

Native level of Korean, also able to use English, Japanese without any big trouble.As a dedicated IT Coordinator, I lead the IT team in ensuring the continuity and excellence of our messaging services. My role involves advising and supporting management in integrated service management, improvement processes, and knowledge management, drawing on my extensive experience with ITIL processes in complex environments.With deep expertise in Microsoft Roadmap M365, I have successfully implemented innovative solutions like enabling wireless connectivity services for JINAIR cabin crew, and automating guided vehicles in cargo hangars using advanced Wifi technology. I work closely with both internal and external stakeholders to ensure alignment on objectives, timelines, dependencies, and deliverables.I am also responsible for maintaining comprehensive project and solution documentation, including technical specifications, integration guides, and progress reports, while providing regular updates to stakeholders and leadership. My technical skills extend to data scripting languages such as SQL and R, as well as a strong understanding of relational databases, enabling me to support analysis and reporting functions effectively.In addition to my IT responsibilities, I organize in-flight sales operations in compliance with all customs regulations and coordinate API integrations with key players and IT platforms. I also provide customer support by resolving inquiries and issues, ensuring a seamless experience for our customers.