Julia Collingburn
Itam Solution Leader at Computacenter
Based in Southwark, United Kingdom
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Seniority
Manager
Department
Other
Location
Southwark
Industry
Information Technology and Services
Company size
20K
Contact information
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j•••••••@computacenter.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Julia Collingburn
An accomplished, enthusiastic and driven Customer Success leader and ITAM professional with deep expertise leading and developing high-performing customer success management teams to deliver a seamless, memorable and consistent customer experience throughout the entire life cycle. First-hand experience of the ITAM journey from infancy to maturity in both small and global enterprise organisations; well-versed in implementing ITIL Service Management disciplines, and leveraging refined programme/project management skills to build successful global quality initiatives. Extensive progressive leadership experience, managing, mentoring and empowering high-performing, cross-functional teams. Expertise in delivering engaging training, workshops and coaching to foster an inclusive culture and appreciation for customer insights and continuous improvement. Key Competencies Customer Success Management | Operations & Strategy | Project Management | ITIL | PRINCE2 | Data-Driven Improvement | Process Optimisation | Customer Journey | Training, Coaching, Workshops & Development | Budget Management | SAM | Cloud Technologies | Outreach & Engagement
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