Julia Elstoft

Background

About Julia Elstoft

Experienced in luxury retail and account management, I’m a passionate client services professional dedicated to creating exceptional customer experiences and cultivating lasting, meaningful relationships. Currently at Viktoria & Woods, I consistently exceed sales targets, drive client engagement, and lead with a personalised, high-touch approach to service. I’ve had the privilege of representing globally renowned luxury houses including Hermès, Louis Vuitton, and FENDI. As Private Client Relations Manager at Louis Vuitton (VIC, WA, SA & TAS), I managed high-value client accounts, identified and nurtured new HNWI relationships, and led the planning and execution of in-store activations, bespoke experiences, and strategic brand collaborations. I specialise in combining data-driven CRM strategies with a deep understanding of client behaviour, consistently exceeding KPIs across clienteling, data capture, and retention. I thrive in collaborative, fast-paced environments where elevating client service is a shared goal. Outside of work, I’m a proud mum of two energetic kids, a tennis lover, and a keen follower of politics, film, and history. Let’s connect and share insights, opportunities, or even just mutual interests.