Julia Heinig

Background

About Julia Heinig

A highly motivated, friendly team player with over 17 years of experience in the fast-paced large format printing industry. A detailed-oriented employee who has worked in multiple facets of the industry to fulfill company needs. My work in multiple roles has equipped me with the skills to be customer focused, detail oriented, effectively communicate, and support internal and external stakeholders both on the phone and in-person.Leads enterprise-wide training initiatives and support across four plants nationwide both in-person and remotely. Provides exceptional customer service by communicating effectively via email and on the phone with internal teams to ensure external clients’ expectations are met. Works in Enterprise Resource Planning (ERP) system to correct time records, engineer and schedule jobs, material transactions, and troubleshoot issues. Assist in implementing internal company-wide Wiki website and maintaining standard operating procedures.Managed the Florida preproduction department with five direct reports. Foster connections between sales and preproduction departments. Interview, hire and train new staff. Work closely with other department supervisors to investigate and reduce internal scrap and external rejects. Volunteer for staff planning committee to organize fun holiday and summer offsite and on-site events.Organize 5S manufacturing and quality initiatives with production. Set files up for precise printing and cutting. Order and maintain inventory for printer supplies. Communicate professionally with internal clients via email and/or in-person conversations to ensure customer needs are met.